Terms and Conditions 

1. Scope 

1.1 The following terms and conditions apply to all business relations between the Mativ Craft and their customers in the current version at the time of the conclusion of the contract. 

1.2 Terms deviating from these General Terms and Conditions shall not be recognized by the Mative Craft and these shall not become part of the contract, unless the Mativ Craft has expressly agreed to the deviating terms and conditions in writing. 

2. Conclusion of contract 

2.1 The customer’s order constitutes an offer. A contract is only concluded after acceptance by Mativ Craft, at the latest with the shipment of the goods.
An order is only possible if all mandatory fields marked * are filled in the order form. If information is missing or if we can not fulfill the order for other reasons, the customer will receive an error message. Before finalizing the order, the customer will be given the opportunity to correct his order. The customer receives supporting detailed information directly during the ordering process. Once the ordering process is completed, the customer will be notified. This does not constitute acceptance of the customer’s offer.
When the order has arrived, the customer will be notified of the receipt of his order by the e-mail address provided by him. This understanding does not constitute acceptance of its offer.

2.2 Contract language
The contract language is English.

2.3 Acceptance and rejection
The Mative Craft may accept an offer to purchase goods within 15 business days of receipt. After the deadline has passed without notice, an offer is deemed rejected. Acceptance takes place by sending an order confirmation or by sending the ordered goods. If we are unable to fulfill the customer’s payed order for any reason, the customer will be notified by e-mail and it will be fully refunded.

3. Prices and terms of payment 

3.1 Prices and shipping costs
All our prices are in Euro, excluding VAT. Unless otherwise agreed, the costs incurred will be charged additionally to the customer.

3.2 Payment
If no other payment method has been agreed, the customer undertakes to pay in full for the purchase price already at the conclusion of the contract. The delivery of the goods takes place only after receipt of payment.
Children under the age of 16 can only be ordered with the presence of their parents.

3.3 Payment and due date
The payment is made at your option by a payment method provided by us in the order form. We reserve the right to limit the choices of payment methods between which you can choose, depending on the order value, the products ordered and other factual criteria.

When paying by credit card or Paypal, your account will be debited in advance upon completion of the order.
When paying by credit card via Braintree, your account will be debited in advance upon completion of the order.

When pay by the bank tranfers. Your order will be dispached until the funds have cleared in our account. 

When paying by direct debit, we work with the Braintree. If an effective purchase agreement between you and us is made when using a Braintree payment method, we transfer our payment claim to Braintree. By selecting the payment method debit, you consent to the order in the disclosure of your personal information and the order, for the purpose of identity and credit checks, as well as the contract, to the Braintree.

4. Delivery

4.1. The delivery takes place from our place of business in Alagoviceva 28, 10000 Zagreb, Croatia to the delivery address specified by the customer.

4.2. The delivery time is 2 – 5 working days for delivery. For the rest of the EU it takes 3-10 days. For the rest of the world 10-30 days. We refer to any deviating delivery times on the respective product page. For a longer delivery time, you will be informed by e-mail about the delay, unless we have specified a delivery time in the item description.

5. Cancellation policy 

5.1 Cancellation policy 

You have the right to cancel your contract of sale wholly or for individual ordered goods within 15 days without giving any reason. For this period is the day on which the goods (in the case of partial consignments: the last piece) was received by you or a third party seized by you. To meet the deadline, the timely dispatch of your revocation is sufficient. 

To submit your withdrawal, you may return the goods to us along with the cancellation form attached to your original parcel (or other unequivocal disclaimer). Alternatively, you can send us a clear cancellation notice by mail or e-mail. 

Your revocation must be sent to [email protected] or to one of these postal addresses: 

Alagoviceva 28
10000 Zagreb

The processing of the return and the reimbursement of costs is explained here. 

The cancellation policy in the above form only applies to orders from private individuals. For commercial orders, we are happy to meet individual take-back arrangements upon request. 

5.2 Returning costs for consumers
The costs of the return are at the expense of the customer. If the goods are returned freight prepaid, we are entitled to withhold or bill for a corresponding amount.

6. Privacy 

6.1 Mativ Craft is committed to the confidential treatment of personal customer information and compliance with legal requirements. Customer data is processed in the context of contract processing, delivery and bookkeeping. We reserve the right to further types of data processing to the extent permitted by law. The data processing takes place on the basis of the legal regulation. 

6.2 The data are stored and it can be given at any time on request of the customer under the email address [email protected] information about it. On request the data will be changed or can be deleted on request. 

6.3 On our homepage https://www.mativscarf.com on the basis of the conditions of business information about the surfing behavior of the Website visitors for marketing purposes in anonymous form collected and stored, in order to evaluate the data statistically. With the help of cookies, the Mativi craft allows to analyze the browsing behavior of the visitor of https://www.mativscarf.com in anonymous way. For example, geographic data, the operating system used or the browser type used are stored and edited. These data are not associated with persons. The collected data will only be used to improve the offer. You can set your browser so that you are informed about the use of cookies and individually decide on their acceptance or exclude the acceptance of cookies. However, this limits the functionality of our website.

Privacy and Cookie Notice


Cookies are text files that are stored automatically when a website is called up locally in the visitor’s browser. This website uses cookies to make the offer user-friendly and functional. Thanks to these files, for example, it is possible to display information tailored to individual interests on one page. Security-related features to protect your privacy are also made possible by the use of cookies. The exclusive purpose is to tailor our offerings to your customer’s wishes and to make the site usage as comfortable as possible. With the application of the DSGVO 2018, webmasters are obliged to follow the basic regulation published under https://eu-datenschutz.org/ and to inform their users accordingly about the collection and evaluation of data. The lawfulness of the processing is justified in Chapter 2, Article 6 of the GDPR.

Google Analytics

This offer also uses the web analytics service Google Analytics, a program of Google Inc. (“Google, USA”). The information collected by tracking your use of this website is stored on a Google server in the United States. Through a so-called IP anonymization, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Thus, the location of your browser is only regional assignable, but not their person. Google can evaluate visitor behavior to compile reports on website activity. Other services related to website activity and internet usage can also be provided to the website operator.

Facebook plugins (like button)

This site uses Like buttons from the Facebook social network (Facebook Inc., 1601 Willow Road, Menlo Park, California, 94025, USA). When you visit our pages, the social sharing plugin creates a connection between the browser and Facebook. Facebook receives information about the usage behavior on the website. By clicking the “Like button” while you are logged into your Facebook account, the contents of our pages can be linked to your Facebook profile. The operator of this website has no possibility of access to transmitted data, as well as no knowledge about their use by Facebook. If you do not want Facebook to associate your visit to our pages with your Facebook account, please log out of your Facebook user account.


This website also uses retargeting technology to target advertisers on our partners’ websites who are already interested in our products. The insertion of the advertising material takes place during retargeting on the basis of a cookie, which is set when a product page is called up. Of course, no personal data are stored in this case, and of course, the use of retargeting technology takes place in compliance with the applicable legal data protection regulations. If you do not want to receive interest-based advertising, you can disable visitors’ use of cookies by Google by viewing the ad preferences. Alternatively, your visitors may disable the use of third-party cookies by visiting the opt-out page of the Network Advertising Initiative.


When visitors write comments on the site, we collect the data displayed in the comment form, as well as the visitor’s IP address and the user-agent string (which identifies the browser) to help detect spam ,

From your email address, you can create an anonymous string (called a hash) and submit it to the Gravatar service to see if you’re using it. The privacy policy of the Gravatar service can be found here: https://automattic.com/privacy/. Once your comment is approved, your profile picture will be publicly visible in the context of your comment.

When you post a comment on our website, it may be a consent to save your name, email address and website in cookies. This is a convenience feature so you do not have to re-enter all this data if you write another comment. These cookies are stored for one year.

Your privacy policy

If you have an account on this website or have written comments, you may request that we export your personal information, including any data you have provided to us. In addition, you may request the deletion of all personal data that we have stored by you

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